Terms of service

This agreement applies between you as a user of the website and Fjellpoter (Team Lewis), the owners of the website. By using the website for the first time, you agree to follow and be bound by these terms and conditions. If you do not agree to these terms and conditions, you should immediately cease using the website.

Booking
When we have received your request, we will send you an invoice (unless otherwise agreed). Once the invoice is paid, the activity/tour is confirmed and reserved. The person making the booking is responsible for any unpaid invoices related to the booked activities/tours.

Cancellation Policy
All cancellations must be sent by email in accordance with industry practice in the Norwegian travel industry.

Fjellpoter will charge the following cancellation fees:

  • Cancellations made 7 days or less before the arrival date: 50% of the total amount, or you can reschedule it to another day if it fits and is possible for us within the same winter season.
  • Less than 3 days before the arrival date: No refund.
  • No-shows will be charged the full activity amount, and payments will not be refunded.
  • No refund will be given if the customer does not participate in parts of the activity.
  • Any tour canceled or interrupted by the customer or due to the customer's actions will not be refunded.
    Therefore, we recommend obtaining travel insurance in case you fall under any of these situations.

In accordance with Norwegian consumer law, you have the right to cancel gift card purchases within 14 days of receipt. Please fill out the form and send it to us for a full refund.

Fjellpoter (Team Lewis) reserves the right to cancel or change any activity if we deem it necessary. If extremely bad weather or other unforeseen events outside of our control lead to a short-notice cancellation of a tour, payments will be fully refunded.

Travel Insurance
Participants must arrange for travel and accident insurance from a reputable provider in their home country before traveling to Norway. This must cover cancellations, luggage, and extensive medical needs. It should also include emergency evacuation to cover all costs associated with medical evacuation if needed.

It is the customer’s responsibility to assess their physical and mental condition before the activity, and we recommend contacting us if there is any uncertainty. Fjellpoter may deny participation in activities if necessary for the safe execution of the activity.

DISCLAIMER OF LIABILITY

  1. The customer participates in activities and tours with Fjellpoter with the understanding that there may be a risk of personal injury. The guide will inform participants about the risks and their potential consequences, whether or not this is specifically requested. These terms do not exclude Fjellpoter's liability for death or personal injury caused by negligence or fraud. Under applicable law, Fjellpoter does not exclude liability for direct or indirect loss or damage, including consequential, special, or exemplary damages, caused by their activities.

  2. When the customer participates in Fjellpoter’s activities, they waive any claims against Fjellpoter and third parties acting on its behalf for any personal injury or damage to equipment, including transportation. Fjellpoter acts as the tour operator and assumes no liability for accidents or fatalities resulting from the participant's negligence, actions of third parties, or external circumstances beyond their control, such as weather, natural events, or war.

  3. The customer participating in activities and tours with Fjellpoter assumes full personal responsibility for the consequences of any known or unknown illnesses or health conditions that may lead to acute conditions or seizures. They may only participate in activities and tours when they are not under the influence of alcohol or other drugs.

  4. The customer agrees that neither third parties, including family, can make claims against Fjellpoter or any representatives acting on behalf of Fjellpoter on the customer’s behalf.

  5. All customers must be reachable via email or the provided phone number at the time of booking. We are not responsible if the customer cannot be contacted before the tour due to incorrect or inaccurate information provided to Fjellpoter. We recommend keeping an eye on emails for further communication or phone/whatsapp.

  6. Fjellpoter reserves the right to delay, change, or cancel tours due to weather conditions or other safety concerns. We may also remove individuals if they fail to follow the guide's instructions, such as entering dangerous areas or ignoring rules and time restrictions, both before and during the tour.

  7. By participating in activities with Fjellpoter, the customer acknowledges that we do not offer accident insurance. Therefore, the customer must be aware that they are not insured by Fjellpoter in case of injury or damage to equipment due to their own actions or negligence.

  8. By purchasing a tour through our website, by email or phone you agree to these terms and confirm that you understand them and take responsibility for your participation in the tour when invoice is paid.