Privacy policy

This policy applies to the relationship between you as a user of this website, and Fjellpoter, Team Lewis, the owner and provider of the website. It covers our use of all information collected in connection with your use of the website, as well as any services or systems offered here.

Most of the information we collect comes from you when you fill out an order form or subscribe to our newsletter/blog.
To provide our services/products, we rely on collecting certain personal information from you. It is very important to us that you are aware that we protect your personal data and your right to privacy, as well as understand how we use your information. In our privacy policy, we explain what kind of information we collect, why we collect it, and how we use it. By accepting our privacy policy, you consent to us processing your personal data in accordance with this policy.

Your personal information is only shared with subcontractors/partners when you order additional services from us, and only when necessary to fulfill the order, such as when you book a hotel room through us.

How do we collect information?

Information provided by you:
To be able to book our services, we usually ask for the following information:

  • Your name
  • Address
  • Phone
  • Email
  • Which experience
  • If applicable, you may need to provide additional information to help us deliver the service we offer. This could include details like age, weight, height, shoe size.
  • If applicable, you may need to inform us about aspects of your health or personal situation that might affect safety during the activities we perform. For example, food allergies, health conditions, fitness level, or pregnancy.
    The information we collect from you is necessary to ensure that our services are delivered correctly and safely.

We use cookies, which are small data files your browser stores on your device when you visit a website. These files contain information about your browsing activities on the site, such as login status, preferences, and past actions. Cookies are used by our site to customize and improve your experience, such as remembering login details, language choices, and cart contents. They are also useful for us to collect anonymized user activity to help us improve our content and services based on these insights. Most browsers are set to accept cookies automatically, but you can change your browser settings to reject cookies if desired. Note that this may affect the functionality of some websites.

We also use Google Analytics, a tool that provides insights into how users interact with our website. It tracks data such as the number of visitors, how users navigate the site, and whether they complete desired actions like purchases or registrations, including which site you came from, which browser you use, how long you visit the site, your IP address, device information, and other relevant data. This helps us understand and improve the user experience on our website.

Information collected from others:
If you choose to pay for our services through PayPal, we will receive information about the time of the purchase and the amount paid. We will not receive additional details about the purchase.

Our use of your personal information:

  1. To enter into a contract with you, we use your personal information to manage and fulfill your order or purchase of services in accordance with the agreement.

  2. To fulfill legal obligations, we store billing data in accordance with applicable laws and regulations. Any personal data you provide to us will be kept as long as you use the services and systems on the website. Data transmitted through our communication systems may be stored over time.

  3. Third-party websites and services: Occasionally, Fjellpoter (Team Lewis) may engage third parties to handle various tasks such as payment processing, delivery of purchased goods, search engine functions, advertising, and marketing. These third parties will have access to certain personal information provided by users on this website. Any use of this data by these parties is limited to what is necessary to perform the requested services. Any other use of data is strictly prohibited. Additionally, third parties processing data must do so in compliance with the guidelines in this policy and in accordance with the 1998 Data Protection Act. We will not disclose your data to third parties unless required or permitted by law, with the exception of our affiliates and other companies we collaborate with now and in the future.

  4. For development, improvement, statistics, and measurements, the information from cookies and Google Analytics helps us understand how our users find us online and use our website, aiming to improve the user experience and optimize for search engines. It is also used for research and analysis.

  5. Marketing: By subscribing to our newsletter or blog, you give us the opportunity to use the data you provide to improve our services, send you marketing materials via email, SMS, or other electronic channels, and contact you for market research when needed. This helps us customize and update the website to give you the best experience. We always follow the Norwegian Marketing Act, and you can withdraw your consent at any time.

  6. Changes in business ownership and control: Fjellpoter (Team Lewis) may find itself in situations where we need to expand or reduce the business, including selling departments or transferring control to other parties. If this happens, we will transfer user data to the new owner and it will be used in accordance with this policy. However, before this happens, we will contact users and notify them in advance. They will then have the opportunity to delete their data or withhold it from the new owner if that is their preference.

  7. Access, correction, and deletion of personal data: You have the right to access your personal data that we have registered. This information is necessary to offer our services. If any information we have about you is incorrect, we encourage you to contact us. You can also withdraw any consents you have given at any time. Feel free to contact us if you need assistance. However, we will not store your personal data longer than necessary to fulfill the purpose of collecting the data and our legal obligations.

  8. Fjellpoter (Team Lewis), organization number 925564966, is responsible for processing your personal data. You can contact us via email: info@fjellpoter.no or phone: +4745082204.

Changes to this policy:
Fjellpoter (Team Lewis) reserves the right to update this privacy policy as needed or in accordance with the law. Any changes will be posted immediately on the website, and your first use of the website after the changes will be considered acceptance of the new terms of the policy.